Friday, December 4, 2009

Carolina Sauce Holiday Shipping Tips

If you shop with the Carolina Sauce Company and want to make sure your orders arrive in time for Christmas, here are some tips:

*We make every effort to ship in-stock orders within 24 hours from the time we receive them (excluding weekends). However, please keep in mind that this may not always be possible during the next two weeks so please select your shipping method accordingly.

*We make every effort to keep our website up to date regarding out-of-stock and back-ordered items. If you order something that is out of stock or on back-order but isn't marked as such online, we will email or call you to let you know.

*UPS Ground is almost always the cheapest shipping method to non-PO Box addresses. Delivery times depend on the distance the package has to travel from our warehouse in Durham, NC. If you're not sure how long a package will take to arrive at its destination, please check the UPS Ground Map and enter our warehouse zip code, which is 27701.

*For in-stock orders shipping via UPS Ground to the East coast or Central US, orders placed by noon EST on Thursday December 17th should arrive in time for Christmas. For in-stock orders shipping via UPS Ground to the West coast, orders placed by noon EST on Tuesday December 15th should arrive in time for Christmas.

*If your order has to ship via the US Postal Service (e.g., shipping to AK, HI, a PO Box, or APO/FPO address), please check the USPS Holiday Shipping Schedule. Please allow at least one extra day for manual processing if your order requires USPS shipping because we have to do those quotes manually.

*On December 24th, UPS will provide regular delivery service for air and ground packages. There is NO delivery on Christmas Day, December 25th.

*The fastest way to contact us during the holiday shopping season is either by email (salesATcarolinasauceDOTcom) or through Twitter by sending a Tweet to SaucyGlo. I'll be checking email and Twitter regularly to answer any questions.

*Ordering online is the fastest way to get your order processed. Phone orders take longer (usually at least 1 extra day) because they need to be entered manually into our system, and we are often away from the phone while packing orders in the warehouse. However, if you must order by phone and get our voicemail, please leave a message and we will call you back as soon as we can.

I hope this helps, and thanks for shopping with us!

Zestfully yours,

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