Thursday, January 31, 2008

Shipping Outside the Continental US

The Carolina Sauce Company Info Page provides detailed information regarding our shipping policies and practices, including info on shipping methods and costs. Because we've been receiving many orders and inquiries from Canada and other locations outside the 48 contiguous states, I thought it might be helpful to post specific information from our Info page that addresses shipping to Canada, Alaska, Puerto Rico and US Territories. Here's the excerpt:

"Shipping to Canada, Alaska, Hawaii, Puerto Rico and US Territories: The shipping options are UPS Standard to Canada, and USPS International Priority and International Express. All duties and fees that may be charged by customs or other international entities are the sole responsibility of the recipient of the order, and we cannot calculate or collect any such payments. For shipments to AK, HI, Puerto Rico, and US territories, we ship via US Postal Service. ***Please Note: If you enter a shipping address in Canada, AK, HI, Puerto Rico or a US Territory, the online order form almost always shows an incorrect shipping amount, or may default to $0 or $2 or $12. Accordingly, BEFORE we charge your credit card or PayPal account, we will manually calculate the actual shipping costs for the available options, and we will email that information to you so that you may select how you wish to have your order shipped. Please reply to this email, as we will not be able to ship the order until we hear back from you.***

Other International Shipments: At this time, we regret that we are unable to ship to addresses outside of the USA and Canada."

We have been told by our Canadian customers that UPS almost always requires them to pay a customs fee or duty at the time of delivery, in addition to what they already paid for shipping. As noted in our shipping policy, Carolina Sauce Company has no control over the imposition, calculation or collection of such customs fees or duties. In other words, we have no way to calculate or collect that amount for UPS shipments. The US Postal Service, however, doesn't charge such fees. The downside to the US Postal Service is that they no longer offer their inexpensive International Parcel Post Service.

For more info on shipping, including APO/FPO addresses (yes, we do ship to military addresses!), please see the Carolina Sauce Company Info Page. And please don't hesitate to comment here or contact us if you have any additional questions.

Zestfully yours,

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