Monday, April 28, 2008

Shipping to Canada

As the Canadian dollar improves its position against the US dollar, we're getting more and more inquiries and orders from folks in Canada who are interested in buying hot sauce, North Carolina BBQ sauce, and more from the Carolina Sauce Company. We are pleased to be able to ship to Canada, using your choice of UPS Standard to Canada, US Postal Service Priority Mail or USPS Express Mail (the USPS no longer offers Parcel Post service outside the US). As explained on the Carolina Sauce Company Info Page, however, the online ordering system cannot accurately calculate the shipping costs to Canada. We also explain this on our online ordering screens, but some folks seem to miss this information and are then surprised to see either NO shipping charge, or an unusually high shipping charge. Those amounts (or lack thereof) are incorrect, as we explain. If you are placing an order to be shipped to Canada, please understand that we will ALWAYS manually calculate the actual shipping costs for all three available methods and email that information to you so that you can decide how you want to have your order shipped (or if you prefer, you can instruct us to cancel your order). Rest assued that we will NEVER charge your credit card or PayPal account until we receive your reply either selecting a shipping method, or cancelling your order. If you are in Canada and have any questions about placing an order with Carolina Sauce Company, please don't hesitate to contact us.

I hope this information is helpful, and I apologize for the inconvenience involved in ordering from Canada.

Zestfully yours,

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